Help and support

Amaniq includes an in-app support form so you do not need a local email program to contact support.

Open Help -> Help center from the top navigation. Use the form to choose the request category, enter the customer email address, add a short subject, and describe what you need. The Quick Requests panel can prefill training, setup, and error-report drafts that you can edit before sending.

If Amaniq's email delivery is temporarily unavailable, the request is still saved in the platform and the page shows a warning instead of losing the message. For urgent requests, email support@ecosoul.tech as well.

Use the category that best matches the request:

Category	Use it for
General question	Account or workflow questions
Request training	Guided onboarding or team training
Billing and modules	Plan, subscription, invoice, or module questions
Setup help	Company profile, VEFD credentials, or first-time setup
Import or data help	CSV imports, bank statements, receipts, or data cleanup
Technical support	Something is not working as expected
Report an error	A clear bug, failed screen, or wrong result

For error reports, include the page URL, what you expected to happen, what actually happened, and any steps that reproduce the problem.

You can also reopen the guided tour from the same Help page.